bali--bras.net delivers parcels to all regions and countries across the globe through well-established international logistics partners, including DHL Express, FedEx, and UPS. These globally renowned courier providers ensure fast, secure, and trackable cross-border delivery services for all orders placed on our platform, covering mainstream regions in Europe, North America, South America, Asia, Africa, and Oceania. All valid and fully-completed orders submitted by customers are officially processed within 1 standard working day after successful payment verification and order confirmation. It is important for all users and customers to understand that during peak sales seasons, official holiday promotions, flash sale events, and large-scale discount campaigns, the massive surge in order volume may lead to a slight but reasonable delay in daily order processing and shipment arrangement, which is a normal operational fluctuation in the e-commerce industry.

bali--bras.net shall not assume any legal liability or compensation responsibility for shipment delays, logistics stagnation, or delivery failures caused by force majeure factors and uncontrollable external circumstances. Such uncontrollable circumstances include but are not limited to extreme weather conditions such as heavy rain, thunderstorms, blizzards, typhoons, and extreme temperature weather, international customs inspection strictening, customs clearance delays, tariff policy adjustments, regional port control, cross-border logistics route suspension, local regional political fluctuations, public health emergencies, and any other objective situations that are beyond the independent control of Off-White and the official operation team of bali--bras.net.

Every international shipment dispatched by bali--bras.net is strictly accompanied by an official standard commercial invoice, which clearly records the accurate declared value, product name, product specification, quantity, unit price, and total price of each purchased item in euros, complying with global cross-border trade and customs declaration standards. For all products sold at discounted prices, promotional prices, or clearance prices, the official invoice will uniformly display the actual transaction discounted price instead of the original retail price, ensuring full consistency with the actual payment amount of the customer. For standardized tax declaration and customs inspection procedures, the real commodity value of all ordered goods will be clearly displayed on the built-in package insert of each parcel, which is a necessary operation to cooperate with the tax supervision and customs inspection requirements of various countries and regions around the world.

Once the order goods are officially dispatched and picked up by the cooperative logistics courier, the order will enter the official logistics transportation process. At this stage, any order cancellation application will no longer be accepted, and any modification of the delivery address, contact information, recipient information and other order details will be completely unavailable. Therefore, all customers are requested to carefully check and confirm the accuracy and completeness of the delivery address, recipient name, contact phone number, postal code and other key information during the checkout and order submission process to avoid logistics errors, parcel loss, delivery failure or address return caused by incorrect information.

After the customer successfully receives the ordered parcel, the customer enjoys a 14-day free after-sales service window for return and exchange applications. The 14-day timing standard starts from the official receipt date of the goods by the customer personally, or the designated authorized receiver appointed by the customer (excluding logistics couriers, delivery staff and other third-party logistics personnel who only provide delivery services). Within the valid 14-day after-sales period, customers can initiate formal return or exchange requests for eligible products in accordance with the return and exchange policy of bali--bras.net; any after-sales application exceeding the valid time limit will not be accepted by the official platform.

Off-White Operating srl independently develops, constructs, operates and publishes the official website bali--bras.net, adhering to the original service mission of providing standardized, high-quality and exclusive shopping services for platform registered users and official customers. All commodities displayed, promoted and sold on the bali--bras.net official website are only applicable to end consumer purchase scenarios, and all product sales behaviors are oriented to official final customers of the platform.

The definition of “Final Customer” of bali--bras.net refers to any natural person who purchases platform products for personal daily use, family collection and personal consumption purposes, and does not engage in any commercial, entrepreneurial or professional business activities related to commodity resale, secondary sales, wholesale distribution, commodity trading and profit-making transactions. Any user who intends to purchase platform products for commercial resale, batch wholesale, agency distribution and other profit-making business behaviors does not meet the definition of the platform’s final customer.

In view of the above commercial positioning and service rules, bali--bras.net clearly requires all non-final customer users to refrain from initiating any commercial cooperation intentions with the platform, and strictly prohibit using third-party accounts, entrusted accounts, anonymous accounts or other people’s platform accounts to submit batch purchase orders, resale orders and commercial trading orders for the purpose of commodity profit-making. The platform has always adhered to the retail service policy for individual end consumers, and does not provide bulk wholesale, commercial procurement and commercial distribution services for any institutional users, commercial buyers and resellers.

In strict accordance with the above standardized commercial policies and service positioning, bali--bras.net reserves the legitimate right to refuse to process and deliver all orders submitted by non-final customer users, as well as all order behaviors that do not conform to the platform’s commercial operation specifications, sales rules and user access standards. Meanwhile, bali--bras.net reserves the unconditional right to refuse order processing, refuse product sales and terminate service provision for any user at any time, without the need to provide excessive explanatory reasons.

In addition, bali--bras.net also reserves the right to reject any order that fails to obtain official verification and formal approval from the customer’s bound bank institution. For orders with abnormal bank payment verification, pending bank review, risky payment status or unconfirmed payment authorization, the platform has the right to suspend order processing and refuse subsequent delivery arrangements. For all orders that cannot be normally shipped due to various objective factors and uncontrollable external reasons beyond the platform’s operational control, bali--bras.net reserves the right to appropriately delay the shipment time until the shipping obstacles are completely eliminated and the shipping conditions are met.

All customers need to clearly note that during all platform promotion cycles, seasonal discount activities, holiday preferential sales and large-scale clearance sales events, due to the concentrated burst of user orders and the full operation of the warehouse sorting and packaging team, the immediate shipment efficiency of individual orders may be delayed to a certain extent, which is a normal operational phenomenon of e-commerce peak periods, and the platform will try its best to shorten the delay cycle and complete shipment as soon as possible. All orders submitted separately and independently will be processed, packaged and shipped independently according to the order submission rules, and cannot be merged into one parcel for delivery.

After the customer successfully submits and pays for the order on the bali--bras.net platform, the system will automatically send an official order confirmation email to the customer’s reserved email address. This email only serves as an official receipt certificate for the platform to confirm the receipt of the customer’s order information and payment information, and does not constitute any formal order acceptance behavior or contractual binding effect between the two parties. The formal acceptance of the customer’s order and the official completion of the shopping service contract between the customer and bali--bras.net shall be deemed to take effect only when the platform sends an official goods dispatch email to notify the customer that the ordered products have been officially delivered to the logistics courier and shipped.

It is necessary to clarify that all third-party payment processing institutions cooperating with the platform and all designated official courier and logistics service providers of bali--bras.net do not have any authorization and qualification to accept orders, confirm transactions or sign contracts on behalf of bali--bras.net. All order confirmation, transaction approval, contract establishment and service commitment behaviors can only be officially implemented by the official operation team of bali--bras.net.

bali--bras.net reserves the full right to refuse to accept and process customer orders in multiple legitimate scenarios, including but not limited to: failure to obtain effective payment authorization from the customer’s bank, the ordered products are restricted by international shipping policies and cannot be delivered normally, the ordered products are out of stock, discontinued or insufficient in inventory, the products fail to pass the platform’s official quality control inspection and are removed from sale, or the customer does not meet the platform’s user access qualifications, shopping rules and order placement standards specified in the official policy.

The platform has the right to refuse to process any customer transaction and terminate the shopping service at its sole discretion for any legitimate reason at any time. bali--bras.net shall not bear any form of liability for losses, disputes or claims from customers or any third parties caused by the platform’s legitimate operational behaviors, including but not limited to removing any commodities from the official website whether the commodities have been sold or not, screening, editing and adjusting the display content, product information and promotional materials on the website, refusing to process unqualified transactions, and suspending or terminating ongoing transaction orders that do not conform to the platform rules.

bali--bras.net has always been committed to ensuring the authenticity, accuracy and timeliness of all product information, pricing information, parameter specifications and promotional content displayed on the official website. However, due to system data update delays, manual entry errors, data synchronization abnormalities and other accidental factors, individual product pricing errors may occur occasionally. Once the platform finds that there is a pricing error in any product in the customer’s paid order, the official team will take the initiative to contact the customer and inform the relevant error information in the shortest possible time.

The platform does not bear any legal obligation to accept or fulfill orders with incorrect product pricing, and reserves the right to unilaterally cancel all accepted pending orders and in-transit orders with pricing errors. For any order with incorrect pricing, the platform will take the initiative to send email or SMS phone notifications to the customer to inform the customer that the unqualified order has been rejected and the corresponding order content has been officially cancelled. If the customer has completed the full payment of the wrong-priced goods, the platform will complete the full refund of the customer’s payment amount in the fastest processing cycle in accordance with the official refund process. In the event that the ordered products are recalled by the platform during logistics transportation, the platform will officially initiate the refund process for the customer only after the recalled products are completely returned to the official warehouse and pass the warehouse inspection.

For all in-stock available products displayed on the bali--bras.net official website, the platform will initiate the official order processing procedure on the next standard working day after completing two core verification procedures: confirming the sufficient inventory status of the ordered products and verifying that the customer’s bank payment transaction is successful, valid and compliant. All credit card payment transactions completed by customers will only be officially settled and confirmed when the platform formally processes the order, and no advance deduction or advance settlement will be carried out before the order is processed.

All customers are requested to fully understand that during annual seasonal sales, holiday large-scale promotions, platform anniversary discount activities and various customized promotional sales events, due to the sharp increase in order volume, the manual sorting, inspection, packaging and logistics docking work of the warehouse team will face greater operational pressure, which may cause a reasonable delay in the conventional processing cycle of individual orders. The platform will arrange special personnel to optimize the order processing process during peak periods to minimize the delay time and ensure that all customer orders are processed and delivered in an orderly manner.

Pre-order service refers to the platform’s exclusive reservation sales service for new products, upcoming products and out-of-stock restock products that are not yet officially on sale and available for immediate delivery. All pre-order products displayed on the bali--bras.net product purchase page have clear specified expected warehouse arrival time and official shipment cycle. All pre-order products will be officially shipped by the warehouse team immediately after the products arrive at the official warehouse, complete inventory counting, quality inspection and warehousing procedures, strictly in accordance with the time cycle announced on the product page.

In the event of abnormal pre-order product delivery, such as supplier delivery delay, product production delay, batch product quality inspection failure and other problems that cause the pre-order products to fail to arrive at the warehouse normally, the official team of bali--bras.net will take the initiative to contact the customer in a timely manner to inform the specific abnormal situation, delay cycle and subsequent processing plan, and complete the full and unconditional refund of the customer’s pre-order payment in accordance with the official process if the customer chooses to abandon the order.

bali--bras.net shall not be held responsible for shipment delays of pre-order products caused by any uncontrollable external factors beyond the independent control of Off-White and the platform operation team. Such factors include supplier production delays, international freight suspension, port congestion, cross-border transportation route adjustments, raw material supply shortages and other objective reasons that cause the actual arrival time of pre-order products to be later than the expected time announced on the product purchase page.

It is specially stipulated that for all pre-order purchase orders submitted by customers, the customer’s bound credit card will be automatically deducted synchronously at the moment the pre-order order is successfully submitted, so as to lock the pre-order product inventory and complete the order reservation confirmation. For mixed orders that contain both in-stock available products and pre-order reserved products, the platform will adopt phased batch shipment rules, and the whole order will not be shipped uniformly.

The specific phased shipment rules for mixed orders are as follows: all in-stock available commodities in the order will be packaged and shipped preferentially through the platform’s standard international shipping process; all pre-order reserved items in the order will be officially shipped immediately after the products arrive at the warehouse, complete quality inspection and warehousing, and meet the delivery conditions. The two batches of shipments will have independent logistics numbers and independent transportation cycles, and customers can track the logistics status of different batches of goods separately.

In addition, for all products in the “HOMEWARE” category sold on the bali--bras.net platform, the platform officially stipulates that it does not support delivery to all PO box addresses, community lockers, logistics self-pickup cabinets and other non-standard residential delivery addresses. All HOMEWARE category products only support door-to-door standard delivery to valid residential addresses and commercial addresses. If the customer cannot receive the parcel at the reserved delivery address during the logistics delivery period for personal reasons, please take the initiative to contact the platform official customer service team in advance. The team will communicate and coordinate with the official cooperative courier in a timely manner to arrange reasonable alternative delivery solutions for the customer to avoid parcel return, loss or delivery failure.